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General Product Questions

Here you find the most common questions asked regarding our products

Duration: 3 minutes

Cleaning Instructions

Luxury goods require luxury care. Find out how to clean your products

Duration: 2 minutes

Returns

Everything you need to know in case you have to return your products

Duration: 3 minutes

Delivery

We know you want your products quickly. Find out more here

Duration: 3 minutes

Account and Other

Find answers regarding your account and other questions

Duration: 3 minutes

Payment and Orders

All you need to know about your order and payments

Duration: 3 minutes

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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L7 Sizing Chart

High Top Sneaker 

Women's

EUUS UKcm
3763.523
3874.524
3985.525
408.5625.5

   

Men's

 EUUSUKcm
396.5524
407625
418726
428.57.526.5
439.58.527.5
4410928
45111029
46121130
4712.511.530.5
4813.512.531.5

  

All LAJABU SEVEN High Top Sneaker models fit a bit smaller than true to EU size. 

We recommend to chose the nearest larger size or contact us for consultation.

 

 

Chelsea Boots 

Women's

EUUS UKcm
3763.523
3874.524
3985.525
408.5625.5

   

Men's

 EUUSUKcm
396.5524
407625
418726
428.57.526.5
439.58.527.5
4410928
45111029
46121130
4712.511.530.5

  

All LAJABU SEVEN Chelsea Boot models are true to EU size in length but might vary in width, please read below. 

IMPORTANT

If you have a wide foot we recommend to go one size up of what you normally wear. If your foot is rather narrow then choose one size down of what you normally wear. If your foot is normal in width then take your normal shoe size. 
Please contact us for consultation if you are still unsure about your size.
Shipping 

We provide our customers with a worldwide shipping by DHL. 
The estimated shipping time within Europe is 3 to 7 working days. The estimated international shipping takes up to 14 working days. 
Standard shipping within Germany is free. Standard shipping within Europe & USA is free over 140€ order value. 
Standard shipping for all other countries is free over 690€. 
The customer will be provided with a DHL tracking number when the item has left our warehouse and has been shipped out. 
All LAJABU SEVEN orders over 250€ are insured for shipping. Orders below that can be insured with our Premium Shipping option.
All shipping times are considered business days. Estimated shipping time starts from the day on that LAJABU SEVEN has sent out a shipping confirmation email. Shipping time does not include crafting process when items are Exclusive made to order items. More about that in "Terms & Conditions". 
When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will not ship to P.O. Boxes. When using PayPal we will only ship to "confirmed" addresses. 
Premium Shipping Option:
All LAJABU SEVEN orders over 250€ are insured for shipping. Orders below that can be insured with our Premium Shipping option for full insurance coverage. If you choose the Standard Shipping option for orders below 250€, please be aware that your package is not insured and all damage, theft or loss is not in our responsibility, hence it will not be replaced by us.

Duties 

All occurring duties shall be handled by the customer. Occurring charges for duties are to be paid by the customer and LAJABU SEVEN is not liable for delays of payable duties or non-paid duties. For further information please contact customs in the country of your residence. 
 
Inspection

To ensure that you receive a product of highest quality, every single item is being inspected before it leaves our premises and is shipped out to you.
It will only be sent out if requirements of highest quality standards are fulfilled.
 
If there is any concern about the item you purchased please do not hesitate to contact us at exclusive@lajabuseven.com
From the moment of dispatch, the package of orders over 250€ is fully insured with DHL against damage, theft and loss. Orders below that can be insured with our Premium Shipping option. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team for support. We do not offer returns based on these accusations once the package has been signed for.
 
Make sure to give a detailed description and submit pictures of your concern. We will respond within a 48 hours timeline and try to accommodate all your concerns regarding the issue.

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