- Payments and Orders
Payments and Orders
You can pay for your order with the following options:
MasterCard, Visa, PayPal, Amazon Pay, Apple Pay, Klarna, AliPay.
We are always working to add other and more payment options, so you can checkout even more comfortably
Did you get the notification ‘Payment failed’ after you went through the payment procedure? There are a few solutions: delete your cookies and cache data, use a different browser or use a different payment method. If this doesn’t solve the problem, please contact our customer service.
Has the purchase amount been deducted from your bank account, yet the website says that the order failed? Please contact our customer services as soon as possible, so we can start processing your order. Please send us a screenshot of the payment and we will send you the product!
Your invoice is always sent in or after the order confirmation e-mail. If you can’t find the invoice, please contact our customer service so we can send it to you.
The digital gift card will be sent through email. To use your digital gift card, our website and shop your products. Once you reached checkout you can use your gift card by typing the gift card code in the code field.
If your order was accepted to be returned and selected ‘money refund’ we will refund you as soon as possible within the 14 business days of receiving your return. We always refund the money through the payment method you used for the order.
If you placed an order from the EU, you will not have to pay import duties to receive your order.
If you placed an order from outside the EU, there is a possibility that you might have to pay import duties. This depends on the customs laws in your country.
VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.
Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from another country, you might have to pay this in the form of import duties determined by customs in your country.
As the customer it is within your rights to withdraw your order placed on our website within 14 days after 1) the date you have received the order or 2) after the date you received the last product, if you have ordered several products in the same order. LAJABU SEVEN will honor your right to withdrawal, when your withdrawal request is sent to LAJABU SEVEN. Either by contacting customers service through email to firstname.lastname@example.org or through our contact form. In all cases, this must be done within the aforementioned 14 days. See more details in our Return Policy.
It can take up to 2 hours after you have placed your order, for you to receive the confirmation e-mail. Please also check your spam inbox. If the payment has been processed and you haven’t received a confirmation after two hours, please get in touch with our customer service.
Once you have placed your order, you will receive a confirmation by email. We will then start to process your order as soon as possible. When the order is ready for shipment, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered.