The purchased item may be returned within the first 14 days after delivery.
When returned within 14 days after delivery a full refund of the amount payed is possible (excl. shipping) only when the item is in a good and its initial condition.
A good condition is considered as that the item is clean, unworn and free of marks, scratches or any other dysfunctionalities. The product has to be in its initial condition exactly as it has been shipped to the customer.
Good condition has to be proven by pictures. The customer has to submit pictures of possible damages within 7 days from day of delivery. Without such proof no item can be returned nor refunded. If proof has been submitted and damage seems legit the sent back item will be inspected by LAJABU SEVEN and if any damages can be approved refund or replacement will be proceeded and granted.
The returned item must comprise
Original sales receipt
Original shoe box (undamaged)
Certificate of Authenticity
Certificate of Manufacturing
Original spare studs
Original spare laces
Letter of Appreciation
LAJABU SEVEN will not refund any amount if your order has not been received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to LAJABU SEVEN.
Do not use the original shoe box as the shipping box. Lajabu Seven will not be responsible for processing of such items.
Please contact customer service if you have any questions prior to processing a return. All returns must have a return label on the package with an RA#. To process your return and receive an RA#, please email our return desk at: email@example.com. Customers are recommended to obtain a tracking number prior to sending back returns. Once an RA# is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RA# was created. Lajabu Seven reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.