Return Policy
  
IMPORTANT
Current promotion special: Black Friday Special Deal
All sales for this promotion are final. No returns for all and any items purchased between November 23rd until December 1st, 2018.
No items can be returned nor refunded nor partially refunded. All items on sale are excluded from the normal return policy below.
Only the above applies between November 23rd until December 1st, 2018.

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The purchased item may be returned within the first 14 days after delivery.
When returned within 14 days after delivery a full refund of the amount paid is possible (excl. shipping and excluding duties) only when the item is in a good and its initial condition.
A good condition is considered as that the item is clean, unworn and free of marks, scratches or any other dysfunctionalities. The product has to be in its initial condition exactly as it has been shipped to the customer.
Good condition has to be proven by pictures. The customer has to submit pictures of possible damages within 7 days from day of delivery. Without such proof no item can be returned nor refunded. If proof has been submitted and damage seems legit the sent back item will be inspected by LAJABU SEVEN and if any damages can be approved refund or replacement will be proceeded and granted replacement shipping cost will have to be taken by the customer. Any return shipment cost are to be taken by the customer. Any occurring duties are to be taken by the customer and will not be paid by Lajabu Seven.  
 
Free Exchanges
This policy only applies to purchases through the official online shop of LAJABU SEVEN (this website: www.lajabuseven.com).

Any purchased item that does not fit in size can be exchanged. Return shipping fees will be paid for by Lajabu Seven on all orders over 1000€. Please get in touch with us to receive a free shipping label and get all instructions for your exchange process. The shipping fees for the exchanged product to the customer have to be paid by the customer upon receipt of the shipping invoice.

 
The returned item must comprise
     Original sales receipt
Original shoe/product box (undamaged) 
Certificate of Authenticity (if included)
Certificate of Manufacturing (if included)
Original spare studs (if included)
Original spare laces (if included)
Original dustbag
Letter of Appreciation
 
LAJABU SEVEN will not refund any amount if your order has not been received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to LAJABU SEVEN.
 

Do not use the original shoe box as the shipping box. Lajabu Seven will not be responsible for processing of such items.

Please contact customer service if you have any questions prior to processing a return. All returns must have a return label on the package with an RA#. To process your return and receive an RA#, please email our return desk at: exclusive@lajabuseven.com. Customers are recommended to obtain a tracking number prior to sending back returns. Once an RA# is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RA# was created. Lajabu Seven reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion. Any occurring cost of shipment or duties on any side, either the home country of the customer or the country that Lajabu Seven is located in, have to be taken by the customer and will not be paid by Lajabu Seven.