We’re sorry that the item that you purchased is damaged. You can contact our Customer Service and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first.
If you are not happy with your purchase and wish to return an item, please return your order within 14 days from receiving your order. Orders must be returned unused and in the original packaging still attached. Our Apparel collection has to be returned unused, unwashed and with all labels still attached. Return costs are not covered by LAJABU SEVEN. Please note: for orders placed during our online sale sales are final and cannot be returned. Please be advised that we do not cover any return costs.Once we have received your return, we will do our best to process it quickly.Please see details in our Return Policy.
We are very sorry that you have not yet received your refund. Could you please get in touch with our customer service? Please keep your order number and tracking code ready, so we can solve this quickly.
We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used for the order.
The costs of the return differ based on the shipping company and country that you ship it from. Please check with your local post office for the price.LAJABU SEVEN strongly recommends that every item is returned using registered and insured mail. If the return is not shipped using registered and insured mail, LAJABU SEVEN cannot be held liable for missing items.Please note that return shipments are at the customer's own expense.
You can return your order following the standard procedure. We can’t refund the entire purchase amount to your bank account if you have paid in part with a digital gift card. The gift card credits will be re-activated on a digital gift card.
Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of two working days to start processing your return. Once it is processed in our warehouse, we will start the refund or process the purchase amount to a digital gift card. We will send you an email once this is finished.